Privacy Policy

Privacy policy

This privacy policy applies between you, the User of this Website and Thames Lido Ltd, the owner andprovider of this Website. ThamesLido Ltd takesthe privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or
provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data collectively all information that you submit to Thames Lido Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies a small text file placedon your computer by this Website when you visit certain parts of the Website and/or when you use certain
features of the Website. Details of the cookies used by this Website are set
out in the clause below (Cookies);

Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the
GDPR, and any national implementing laws, regulations and secondary
legislation, for as long as the GDPR is effective in the UK;

GDPR the General Data Protection Regulation (EU) 2016/679;

Thames Lido Ltd, or


UK and EU Cookie

Thames Lido Ltd, a company incorporated in England and Wales with registered number08802039 whose registered office is at Napier Road, Reading, Berkshire, RG1 8FR;

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you any
third party that accesses the Website and is not either (i) employed by ThamesLido Ltd and acting in the course of theiremployment or (ii) engaged as a consultant or otherwise providingservices to ThamesLido Ltd and accessing the Website
in connection with the provision of such services; and

Website the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.In this privacy policy,unless the contextrequires a different interpretation: a.the singular includes the plural and vice versa;

b.referencesto sub-clauses, clauses,schedules or appendices are to sub-clauses, clauses, schedules

or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e.reference to any statutory provision includes any modification or amendment of it;
f.the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

privacy policy applies only to the actions of Thames Lido Ltd and Users with respect to this Website. It does not extend to any websitesthat can be accessed from this Websiteincluding, but not limited to, any links we may provide to social media websites.

4.For purposesof the applicable Data Protection Laws, Thames Lido Ltd is the "data controller". This means that Thames Lido Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5.We may collect the following Data, which includespersonal Data, from you:; Information such as email addresses and telephone numbers; information such as credit / debit card numbers; each case, in accordance with this privacy policy.

How we collect Data

6.We collect Data in the following ways: is given to us by you; and is collected automatically.

Data that is given to us by you

7. Thames Lido Ltd will collect your Data in a number of ways, for example:

a. when you contactus through the Website, by telephone, post, e-mail or through any other means;

b.when you enter a competition or promotion through a social media channel;

c.when you make payments to us, throughthis Website or otherwise;

d.when you elect to receive marketing communications from us;

e.when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you accessthe Website, we will collectyour Data automatically, for example:

a.we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequencywith which you access the Website and the way you use and interact with its content.

b.we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

9.Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvementof our products / services;

c. transmission by email of marketing materialsthat may be of interestto you; in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in
certain circumstances (see the section headed "Your rights" below).

11.For the delivery of direct marketing to you via e-mail, we'll need your consent,whether via an opt-in or soft-opt-in:

a.soft opt-in consent is a specifictype of consentwhich applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/ service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b.for other types of e-marketing, we are required to obtain your explicit consent;that is, you need to take positive and affirmative action when consenting by, for example,
checking a tick box that we'll provide.

c.if you are not satisfied about our approachto marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

Who we share Data with

12. We may share your Data with the following groups of people for the following reasons:
a.our employees, agentsand/or professional advisors- to process bookings or purchases; in each case, in accordance with this privacy policy.

Keeping Data secure

13. We will use technical and organisational measuresto safeguard your Data, for example:

a.access to your account is controlled by a passwordand a user name that is uniqueto you. b.we store your Data on secure servers.

c.payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

14. We are certified to SOC 2. This family of standardshelps us manage your Data and keep it secure.

15. Technical and organisational measuresinclude measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

16. If you want detailed information from Get Safe Online on how to protect your
information and your computers and devices against fraud, identity theft,
viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

17. Unless a longer retention period is requiredor permitted by law, we will only hold your Data on oursystems for the period necessary to fulfil the purposes outlinedin this privacypolicy or until you request that the Data be deleted.

18. Even if we delete your Data, it may persiston backup or archival media for legal, tax or regulatory purposes.

Your rights

19. You have the following rightsin relation to your Data:

a.Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is"manifestly unfounded or excessive." Where we are legally permitted
to do so, we may refuse your request. If we refuse your request, we will tell
you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that wemove, copy or transfer your Data.

f.Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent
to the processing of your Data (where consent is our legalbasis for processing your Data), pleasecontact us via this e-mail address:

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to referyour complaint to the relevantdata protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contactdetails can be found on their website at

22. It is important that the Data we hold about you is accurateand current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

23. This Website may, from time to time, provide links to other websites. We have no
control over such websites and are not responsible for the content of these
websites. This privacy policy does not extend to your use of such websites. You are advisedto read the privacy policy or statementof other websites prior to using them.

Changes of business ownership and control

24. Thames Lido Ltd may, from time to time,expand or reduceour business and this may involve the sale and/or the transfer of control of all or part of Thames Lido Ltd. Data
provided by Users will, where it is relevant to any part of our business so
transferred, be transferred along with that part and the new owner or newly
controlling party will, under the terms of this privacy policy, be permitted to
use the Data for the purposes for which it was originally supplied to us.

25. We may also disclose Data to a prospective purchaser of our businessor any part of it.

26. In the above instances,
we will take steps with the aim of ensuring your privacy is protected.


27. This Website may place and access certain Cookies on your computer. Thames Lido Ltd
uses Cookies to improve your experience of using the Website and to improve our range of products and services. Thames Lido Ltd has carefully chosen these Cookiesand has takensteps to ensure that your privacy is protected and
respected at all times.

28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

29. Before the Website places Cookies on your computer, you will be presented with a
message bar requesting your consent to set those Cookies. By giving your
consent to the placing of Cookies, you are enabling Thames Lido Ltd to provide
a better experience and service to you. You may, if you wish, deny consent to the placingof Cookies; howevercertain features of the Websitemay not function fully or as

30. This Website may place the following Cookies:

Type of Cookie


Strictly necessary

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

31. You can find a list of Cookies that we use in the Cookies Schedule.

32. You can choose to enable or disable Cookies in your internet browser. By default, most
internet browsers accept Cookies but this can be changed. For further details,please consult the help menu in your internet browser.

33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

34. It is recommended that you ensurethat your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

35. For more information generally on cookies, including how to disablethem, please refer to You will also find details on how to delete cookiesfrom your computer.


36. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights underthis privacy policywhere we reasonably believe your rightswill not be affected.

37. If any court or competent authorityfinds that any provision of this privacypolicy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

38. Unless otherwiseagreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputesarising under the Agreement will be subjectto the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

40. Thames Lido Ltd reserves the right to change this privacy policy as we may deem
necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Thames Lido Ltd by email at


41. This privacypolicy was createdusing a document from RocketLawyer (https://

25 May


Below is a list of the cookiesthat we use. We have tried to ensure this is completeand up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictlynecessary cookies:

Description of


Necessary Cookie

cookies are used to retain user preferences, store information for things like shopping baskets, and
 provide anonymised tracking data to third party applications like Google